The Regional Transport Authority (RTA) is set to adopt artificial intelligence (AI) technology as part of a significant push to eliminate middlemen and agents involved in the process of vehicle registration, permits, and other transport-related services. This initiative is aimed at streamlining operations, reducing corruption, and ensuring greater transparency in the transport sector.
According to RTA officials, AI will be integrated into various processes to facilitate direct and hassle-free interactions between citizens and the RTA, bypassing the need for agents. The move will not only help curb the involvement of agents but also enhance efficiency and reduce delays.
The AI system is expected to improve the accuracy of document processing, enhance customer service, and ensure that all services are provided based on merit without any external interference. The RTA believes that this technological shift will provide a more user-friendly experience for the public and make the entire process more accessible.
With AI taking over routine tasks, the RTA aims to create a more efficient and transparent system, helping citizens access services quicker while also minimizing the scope for corruption and malpractice. This development marks a major step toward digitalization and modernization in the transport department.
